Privacy
Policy
tandym.co.za Privacy Policy (Last edited on 05/07/2021)
Privacy protection disclaimer: Tandym Print practices the principles set by the South African
Protection of Personal Information Act (POPI) to protect your data from
security breaches, unsolicited communication, theft, and discrimination. Please
view our full privacy policy below.
Tandym Print (PTY) LTD, including (without
limitation) our website and other interactive properties through which the
services and communications are delivered (collectively, the “Service”) are
owned, operated and distributed by Tandym Print (referred to in this Privacy Policy
as “Tandym Print” or “we” and through similar words such as “us,” “our,” etc.).
This Privacy Policy outlines the personal information that may collect, how Tandym
Print uses and safeguards that information, and with whom we may share it.
Tandym Print encourages our customers, visitors,
business associates, and other interested parties to read this Privacy
Policy, which applies to all users. By using our Service or submitting
personal information to Tandym Print by any other means, you acknowledge that you
understand and agree to be bound by this Privacy Policy, and agree that Tandym
Print may collect, process, transfer, use, and disclose your personal
information as described in this Policy.
Furthermore, by accessing any part of the Service,
you are agreeing to terms and conditions of our commercial and sales business
activities (the “Terms of Service”). Importantly, if you do not agree with any
part of this Privacy Policy and/or our terms of service, then you are reminded
to consider not using any of the said Services.
Personal information Tandym Print collects about
you
Personal information (also commonly known as
personally identifiable information (PII) or personal data) is information that
can be used to identify you, or any other individual to whom the information
may relate.
The personal information that we collect directly
from those registering (opting-in) for the Service, includes the following
categories:
- Name and contact information (e.g. address;
phone number; email, fax);
- Billing Information (e.g. credit card, bank
account, billing contact information)
- Order Information (e.g. current order/purchase
information, purchase history, shipping details).
- Travel Information (e.g. booking numbers,
passport information, flight numbers, travel details)
- Company/employer information
- Geographic or location information
- Information contained in posts you may on the
public forums and interactive features of the Service.
- Other information that may be exchanged in the
course of engaging with the Service. You will be aware of any
subsequently collected information because it will come directly from you.
Collection of User Generated Content by Tandym
Print
We may invite you to post content on the Service,
including your comments and any other information that you would like to be
available on the Service, which may become public (“User Generated Content”).
If you post User Generated Content, all of the information that you post will
be available to authorized personnel of Tandym Print.
You expressly acknowledge and agree that we may
access in real-time, record and store archives of any User Generated Content on
our servers to make use of them in connection with the Service. If you submit a
review, recommendation, endorsement, or other User Generated Content through
the Service, or through other websites including Facebook, Instagram, Google,
LinkedIn, and other similar channels, we may share that review, recommendation,
endorsement or content publicly on the Service.
Sources of personal information collected by Tandym
Print
When providing personal information to Tandym Print
as described in this Policy, that personal information is collected directly
from you, and you will know the precise personal information being collected by
us. Tandym Print does not collect personal information from any other sources,
except where it may automatically be collected as described in the section
titled “Cookies, Device Data, and how it is used, if the information in that
section is considered personal information.
Tandym Print’s purpose to collect your personal
information
Subject to the terms of this Privacy Policy, Tandym
Print uses the above-described categories of personal information in several
ways. Unless otherwise stated specifically, the above information may be used
for any of the following purposes:
- to administer the Service to you;
- to respond to your requests;
- to distribute communications relevant to your
use of the Service, such as system updates or information about your use
of the Service;
- as may be necessary to support the operation
of the Service, such as for billing, account maintenance, and
record-keeping purposes;
- to send to you Tandym Print solicitations,
product announcements, and the like that we feel may be of interest to
you. Please note that you may “opt-out” of receiving the said
marketing materials.
- in other manners after subsequent notice is
provided to you and/or your consent is obtained, if necessary.
Sharing your Personal Information with Third
Parties
If you agree to this in writing, we may provide any of the described categories of personal information
to Tandym Print employees, consultants, affiliates or other businesses or
persons for the purpose of processing such information on our behalf in order
to provide the Service to you. In such circumstances, we require that these
parties agree to protect the confidentiality of such information consistent with
the terms of this Privacy Policy.
We will not share your personal information with
other, third-party companies for their commercial or marketing use without your
consent or except as part of a specific program or feature which you will
specifically be able to opt-out of.
In addition, we may release personal
information: (i) to the extent we have a good-faith belief that such action is
necessary to comply with any applicable law; (ii) to enforce any provision of
the Terms of Service , protect ourselves against any liability, defend
ourselves against any claims, protect the rights, property and personal safety
of any user, or protect the public welfare; (iii) when disclosure is required
to maintain the security and integrity of the Service, or to protect any user’s
security or the security of other persons, consistent with applicable laws (iv)
to respond to a court order, subpoena, search warrant, or other legal process,
to the extent permitted and as restricted by law; or (v) in the event that we
go through a business transition.
Direct Marketing Communications
We may communicate with you using email, SMS, and
other channels (sometimes through automated means) as part of our effort to
market our products or services, administer or improve our products or
services, or for other reasons stated in this Privacy Policy. You have an
opportunity to withdraw consent to receive such direct marketing
communications, as permitted by law.
If you no longer wish to receive correspondence,
emails, or other communications from us, you may opt-out by using the
UNSUBSCRIBE link in any email communication you may have received. Further, you
may express your communication preferences by noting your preferences at the
time of you registering your preferred newsletter from newsletter@tandym.co.za ;
Please note that you may continue to receive
non-marketing communications as may be required to maintain your relationship
with Tandym Print.
In addition to the communication described here,
you may receive third-party marketing communications from providers we have
engaged to market or promote our products and services. These third-party
providers may be using communications lists they have acquired on their own,
and you may have opted-in to those lists through other channels. If you
no longer wish to receive emails, SMSs, or other communications from such third
parties, you may need to contact that third party directly.
Retention of Data
Tandym Print will retain your personal information
only for as long as is necessary for the purposes set out in this Policy. We
will retain and use personal information to the extent necessary to comply with
our legal obligations (for example, if we are required to retain your data to
comply with POPIA and other applicable laws), resolve disputes and enforce our
legal agreements and policies.
Tandym Print will also retain usage data for
internal analysis purposes. Usage data is generally retained for a shorter
period of time, except when this data is used to strengthen the security or to
improve the functionality of our Sites and/or Portals, or we are legally
obligated to retain this data for longer periods.
Cookies, Device Data, and How it is Used
When you use our Service, we may record unique
identifiers associated with your device (such as the device ID and IP address),
your activity within the Service, and your network location. Tandym Print uses
aggregated information (such as anonymous user usage information, cookies, IP
addresses, browser type, Google analytics/information, etc.) to improve the
quality and design of the Service and to create new features, promotions,
functionality, and services by storing, tracking, and analyzing User
preferences and trends. Specifically, we may automatically collect the
following information about your use of Service through cookies, web beacons,
and other technologies: View our cookie policy in the next tab for more details.
- domain name
- browser type and operating system
- web pages you view
- links you click
- IP address
- the length of time you visit the Sites,
Portals, and/or Services
- the referring URL or the webpage that led you
to the Sites
We may also collect information regarding
application-level events, such as crashes, and associate that temporarily with
your account to provide customer service. In some circumstances, we may combine
this information with personal information collected from you (and third-party
service providers may do so on behalf of us).
In addition, we may use “cookies,” clear gifs, and
log file information that help us determine the type of content and pages to
which you link, the length of time you spend at any particular area of the Service,
and the portion of the Service you choose to use. A cookie is a small text file
that is sent by a website to your computer or mobile device where it is stored
by your web browser.
A cookie contains limited information, usually a
unique identifier and the name of the site. Your browser has options to accept,
reject or provide you with notice when a cookie is sent. Our cookies can only
be read by Tandym Print; they do not execute any code or virus; and they
do not contain any personal information.
Cookies allow Tandym Print to serve you better and
more efficiently, and to personalize your experience with the Service. We may
use cookies for many purposes, including (without limitation) to save your
password so you don’t have to re-enter it each time you visit the Service, and
to deliver content (which may include third party advertisements) specific to
your interests.
We may use third-party service providers to help us
analyze certain online activities. For example, these service providers may
help us measure the performance of our online campaigns or analyze visitor
activity on the Service. We may permit these service providers to use cookies
and other technologies to perform these services for Tandym Print. We do not
share any personal information about our customers with these third-party
service providers, and these service providers do not collect such personal
information on our behalf. Our third-party service providers are required to
comply fully with this Privacy Policy.
South African Privacy Rights
If you are a South African resident, South Africa
law may provide you with certain rights with regard to your personal
information under the Protection of Personal Information Act (“POPIA”) and
Promotion of Access to Information Act (“PAIA”) as well the Consumer Protection
Act.
Throughout this Privacy Policy you will find
information required by POPIA regarding the categories of personal information
collected from you; the purposes for which we use personal information, and the
categories of third parties your data may be shared with. This
information is current as of the date of the Policy and is applicable in the 12
months preceding the effective date of the Policy.
As a South African resident, the POPIA and PAIA
provide you the ability to make inquiries regarding to your personal
information. Specifically, the degree to which the information is not already
provided in this Privacy Policy, you have the right to request disclosure or
action your personal information, including:
- If your personal information is collected by
us.
- The specific pieces of personal information
collected about you.
- The ability to correct or delete certain
personal information collected about you.
- The ability to delete all the personal
information collected about you, subject to certain exceptions.
- To opt-in or opt-out of direct marketing to
you.
- To object to processing of your personal
information, or
- Appeal any rejection of access to your
personal information
You may submit a request regarding your rights
under POPIA or PAIA by submitting a request through the following form www.tandym.co.za/privacy policy or by contacting us at one of the following: print@tandym.co.za .
If we receive a POPIA request from you, we will
first make a determination regarding the applicability of the law, and we will
then take steps to verify your identity prior to responding. The steps to
verify your identity may vary based on our relationship with you, but, at a
minimum, it will take the form of confirming and matching the information
submitted in the request with information already held by Tandym Print and/or
contacting you through previously used channels to confirm that you submitted
the request (i.e. confirming identity through contact information that we have
on file, and/or the contact information submitted to make the request).
Tandym Print does not knowingly collect or process
the special personal information such as your religious or philosophical
beliefs, race or ethnic origins, trade union memberships, political persuasion,
health or sex life, or your criminal behaviour or biometric information.
If you have a comment, question, or complaint about
how we are processing your personal information, we hope that you contact us
at print@tandym.co.za in order
to allow us to resolve the matter. In addition, if you are located in the
Republic of South Africa, you may submit a complaint regarding the processing
of your personal information to the Information Regulator at the following
link: https://www.justice.gov.za/inforeg/contact.html.
Information Storage and Security
We employ industry-standard and/or generally
accepted security measures designed to secure the integrity and confidentiality
of all information submitted through the Service. However, the
security of information transmitted through the internet or via a mobile device
can never be guaranteed. We are not responsible for any interception or
interruption of any communications through the internet or for changes to or
losses of data.
Users of the Service are responsible for
maintaining the security of any password, user ID or other form of
authentication involved in obtaining access to password protected or secure
areas of the Service. In order to protect you and your information, we may
suspend your use of any of the Service, without notice, pending an
investigation, if any breach of security is suspected.
External Links
The Service may contain links to other websites
maintained by third parties. Please be aware that we exercise no control over
linked sites and Tandym Print is not responsible for the privacy practices or
the content of such sites. Each linked site maintains its own independent
privacy and data collection policies and procedures, and you are encouraged to
view the privacy policies of these other sites before providing any personal
information.
You hereby acknowledge and agree that Tandym Print
is not responsible for the privacy practices, data collection policies and
procedures, or the content of such third-party sites, and you hereby release Tandym
Print from any and all claims arising out of or related to the privacy
practices, data collection policies and procedures, and/or the content of such
third-party sites.
Children’s Privacy
The Service is not intended for children under the
age of 18, and Tandym Print does not knowingly collect the personal information
of children under the age of 18.
Changes to this Privacy Policy
Tandym Print reserves the right to modify this Privacy Policy from time
to time in order that it accurately reflects the regulatory environment and our
data collection principles. When material changes are made to this Privacy
Policy, Tandym Print will post the revised Policy on our website. This Privacy
Policy was last modified as of 05 July 2021.
